We hope you'll be thrilled with your purchase from The Barrington Garage, but if something isn't quite what you were looking for, returns are welcome within 30 days. Here are all the details:
Returns are accepted within 30 days except for food items, which are not returnable. For holiday orders placed between November 1st and December 31st, the return deadline is January 31st. To obtain a return authorization, just send us an email at firstname.lastname@example.org and include your order number and the reason for the return. We'll get back to you as soon as possible with complete return instructions.
Products must be in the condition received to be eligible for return. Any attached tags, including the UPC bar code, may not be removed or altered, and there must be no signs of use or wear. Manufacturer packaging, labels, manuals, etc. must be included. Your return must be received within 30 days of the date your shipment was scanned as delivered by the carrier or by January 31st for holiday orders. Merchandise not meeting these requirements will be subject to a restocking fee of at least 20%, or may not be eligible for any refund, depending on the return condition.
If you used our free shipping discount code (FREESHIP49) for orders of at least $49, the amount of that discount will be deducted from your refund for any returns which bring your order total below $49. For example, if you order several items totaling $59 and you return one item valued at $15, your net refund would be $9.01 ($15 minus the $5.99 free shipping discount). If you return all the items, your net refund would be $53.01 ($59 minus the $5.99 free shipping discount). On the other hand, if you return an item valued at $5.00, the free shipping discount would not be deducted from your refund because your order total would still be above the $49 free shipping minimum.
When returning merchandise, carefully pack it to avoid damage in transit and include a copy of your receipt. We recommend using an insured, traceable shipping method since we can't accept responsibility for returned items which are lost or damaged while in transit back to our warehouse.
Once the returned merchandise has been received and inspected, a refund to the original form of payment will be processed, usually within 3-5 business days. Shipping charges for discretionary returns are not refundable.
While we’re unable to process exchanges, you’re welcome to return the unwanted item and place a new order. Much of our inventory is available in limited quantities, so we recommend ordering the new item right away to avoid disappointment. We’ll process your refund for the returned merchandise as quickly as possible once we receive it.
DAMAGE, DEFECTS, AND ERRORS MUST BE REPORTED WITHIN 5 DAYS
If you discover damage, defects, shortages or other errors, do not return the merchandise, but rather email us at email@example.com with an explanation of the problem and wait for further instructions. Damage and errors must be reported within 5 days of delivery. Please keep the shipping box and all packaging until the claim is resolved. To expedite processing of claims, please email us photos of the damaged merchandise and shipping box.
AN NOTE ABOUT HANDMADE PRODUCTS
Many of the products we sell are handmade using natural materials and old-world techniques. As such, they may have variations in size, color, pattern and texture as well as minor imperfections which add to their character and uniqueness and confirm their artisan roots. These irregularities aren’t considered defects, and if you wish to return an item for these reasons or if you simply don’t like it, we will gladly refund the item price but not the shipping charges. If you’ve received an item which is truly damaged or defective, do not return it, but instead, email us for customized service.
QUESTIONS? Drop us a line at firstname.lastname@example.org