We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The return deadline for holiday orders placed between November 1st and December 31st is January 31st.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please log in to your account. Click the order that contains the item you want to return. If your order has more than one item, select the item(s) that you want to return. Select a return reason and add a note if desired. Click Request return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you did not create an account with our store, please email us at email@example.com for further instructions.
Return policy for Buy with Prime Orders
Buy with Prime orders follow a separate return policy established by Amazon Prime. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies.”
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If items were damaged in transit, please email photos of the shipping box, label, and damaged items to firstname.lastname@example.org and include your order number.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and items from the Final Sale category.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return. If the return meets our return policy, you'll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we approved your return, please contact us at email@example.com.